Help with your stone.

Waking a stone

With Ome installed, tap your iPhone to the stone. The first tap wakes the stone and makes it yours.

You can also wake it with the code on the card in the box.

If a stone will not read

• Hold the stone to the top edge of your iPhone.
• NFC must be available on your iPhone.
• Remove a thick case, which can keep the stone from being read.

A lost stone

In the app, open Settings and choose I lost my stone. It is retired, so nobody who finds it can wake it. You keep your Anam Cara. When a replacement arrives, wake it in Settings.

Coming back without the stone

You do not need the stone to come back. In the app, hold to return.

Membership

Each stone brings a year of membership for the person who first wakes it. After that it is £9.99, €9.99 or $9.99 a year through the App Store.

To renew, restore a purchase or manage your subscription, open Settings, then Membership. To cancel, use your Apple account's subscriptions.

If membership is paused

If a membership runs out, your stone still quiets your phone. What pauses is what passes between the two of you, for you both, until it is renewed. Nothing is deleted.

Refunds

Membership refunds are handled by Apple, at reportaproblem.apple.com.

Sharing your time in Ome

You and your Anam Cara see each other's time in Ome, today and this week. To keep yours private, open Settings and turn off sharing. Nothing else is shared, and your phone's own screen time never leaves your phone.

The presale

Joining the presale list costs nothing. We will write on 24 November, when a refundable deposit can hold a pair. How it works is set out in the Terms. To be taken off the list, write to us.

Deleting your account

In the app, open Settings, then choose Delete account. This removes your data, releases your stone and ends your pairing.

Deleting your account does not cancel an App Store subscription. Cancel that in your Apple account settings.

Contact

For anything else, write to hello@omestone.com.